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Partnership For Families, Children, and Adults
Position- Program Director, Special Services
Under the direction of the Chief Program Services Officer, provides administrative functions and completes assignments for programs of the Special Services Department as assigned within a range of services provided by the agency. The incumbent is responsible to manage services for seniors and other special needs of the agency. This position will oversee the following programs: Elderly and Disabled Victims of Crime, Geriatric Case Management, Services Coordinators in Public Housing, Long-term Care Ombudsman, Homemakers, and Services for the Deaf and Hard of Hearing. Performs all related activities such as making full use of the agency’s resources and of outside Collaborates with government, community organizations, health and human services providers, and volunteers to strengthen the community's capacity to support families.
Essential Job Duties
- To adhere to all agency and program policies and procedures and work within the context of
the agency team values – compassion and respect, excellence and teamwork.
- To perform management and planning functions related to Special Services and the agency as delegated.
- Acts as consultant for all other programs in the agency, regarding issues affecting the elderly, the deaf and hard of hearing, and the disabled.
- To maintain statistical information and make reports as indicated. To provide direction and oversight of the program level continuous quality improvement process and participate on the agency’s CQI Team.
- To assist in developing programs and resources for delivery of services. To develop and implement strategic plan at program level to support agency’s strategic plan.
- To perform those management functions necessary to the development of an ongoing operation of assigned programs to assure compliance with regulations of licensing, funding of accrediting bodies.
- To carry responsibility for the recruitment, supervision and evaluation of staff, contracted employees, and volunteers assigned.
- To carry responsibility in areas of public information and education, community networking, and advocacy.
- To develop budgets, to administer funds within budgetary provisions, to monitor contract compliance, to maximize revenue generation through grants and fees, and to provide direction in securing and developing grant proposals.
- To maintain statistical information and make reports as indicated, and to provide direction and oversight of the Special Services Department’s continuous quality improvement process.
- Ensures oversight of orientation, in-service training and other continuing education and professional improvement techniques.
- To assist in marketing and public relations activities of the agency, and to assist with development and implementation of fundraising activities for programs.
Essential Job Duties – continued
- Ensures oversight of the coordination of a comprehensive and division-wide staff development/training program for all levels of staff and contracted persons. Ensures oversight of the maintenance training records and resource materials in a central location and development of an annual training plan.
- To provide staff support and services to committees as assigned.
- To develop and update of program policies, procedures and practices.
- To develop financial and other resources for the delivery of services.
- Analyzes the needs of program participants to determine the program(s) objectives and goals.
- Evaluates the work of staff to ensure that program activities are of superior quality and that resources are used effectively.
- Ensures oversight over the facilitation of Program team meetings to assess program participant progress.
- To ensure confidentiality of agency information related to clients, personnel and other information of a confidential nature.
- Determines policies regarding participant eligibility, program requirements, and program outcomes.
- Attends program activities on a routine, frequent basis and interacts with program participants.
- Compiles and submits required monthly, quarterly, and year-end reports on a timely basis.
- Collaborates with community organizations to enhance all program offerings.
- Maintains knowledge of all program curricula.
- Performs other duties as assigned.
- Qualifications
- A Master’s Degree in social work or related field with five or more years experience, three in a responsible administrative, supervisory or consultant capacity in a human services agency.
- Ability to fulfill the requirements of program managers and program supervisors.
- Ability to evaluate staff in relation to standards in the field and to devise methods helpful to the agency in meeting a high level of professional competence.
- Ability to make sound and independent decisions in the limits of agency structure.
- Ability to evaluate own performance, capability and limitations, and to recognize and control own biases.
- Strong project management, teamwork, facilitation, problem solving, decision-making, volunteer management, program planning, evaluation and report preparation skills.
- Must possess knowledge of: health and human services policy and current research issues in the areas of victims of abuse as well as familiarity with local government and human services agencies and coalitions.
- Requires incumbent to hear, sit, walk and see. Incumbent must be comfortable performing multiple tasks with frequent interruptions.
- Must be able to cope with the emotional, psychological and physical stress of the position.
- Ability to utilize a variety of computer software programs, including Windows, Word, Excel, Outlook.
- Ability to develop professional relationships with staff to help in the planning of assignments which facilitate learning and expansion of professional responsibility.
- Ability to communicate effectively both verbally and in written format.
- Ability to work effectively under deadline pressures.
- Must have a passion for and commitment to work.
Key Performance Measures
- External funding and identification of other income streams which will increase the services provided to the community.
- Ability to stay within budget in operation of the Special Services Department
- Meeting measurable targets as required by funders
- Accuracy and timeliness of documentation submitted
- Result of audits
- Number of serious incidents involving clients that are reported/escalate to the supervisory staff.
- Feedback from clients as to effectiveness in accessing and utilizing services and resources
Please send resume to mmitchell@partnershipfca.com or mail to:
Marie Mitchell
Human Resources
1800 McCallie Avenue
Chattanooga, TN 37404
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